Delivery & Returns

Delivery Service

We use couriers for all our deliveries, a signature will be required. If possible please provide a contact telephone number for courier. If you anticipate you will not be available to sign for the delivery, an instruction can be left for the courier, i.e 'Leave with Neighbour'.

We are happy to deliver to a site address. Please provide a contact telephone number for courier.

All deliveries to Northern Ireland will incur a flat delivery rate of £20 (ex VAT).

Any deliveries to other areas outside UK Mainland are charged at cost, please contact us for details on 01355 222777.


Orders received before 2:30pm will be despatched the same day for Next Day Delivery, except Scottish Highlands and Northern Ireland (BT, IV, KW and some AB Postcodes) which is a 2-3 Working Day Delivery Service.

If an item ordered is out of stock we will automatically place these items on backorder for delivery as soon as possible at a later date. Alternatively, we can refund you in full.

Minimum Order Value for Free Delivery

Free Delivery applies to all orders Over £50 ex VAT. 

Orders below £50 ex VAT will incur a small carriage charge of £3.75 ex VAT.

Excess charges will be incurred where applicable.

This does not apply to deliveries to Northern Ireland.

'Always FREE Delivery' Items

Some items in our Online Store are marked as 'Always Free Delivery'.

This means that no matter how much or how little of this particular item is ordered, even if the order is under the £50 ex VAT Minimum Order Value, if this item is in your basket your order will always automatically qualify for FREE Delivery!

This does not apply to deliveries to Northern Ireland.

Excess Delivery Charge Items

A very small number of our items require an Excess Delivery Charge if the order does not meet our £50 ex VAT Minimum Order Value.

Some items which are 1.6 metres in length or more, and are of a 'lower' value will incur an additional surcharge of £8.00 + VAT.

However, orders which include these items and are over the £50 ex VAT Minimum Order Value will still qualify for Free Delivery.

Returns & Damages

If for any reason you wish to return your goods please contact us firstly on

Platinum Chemicals will only accept and refund the return of goods in their original condition and packaging within 14 days of delivery. We will not accept the return of goods / containers which have been opened or part-used.

We will NOT accept the part-returns of any 'Kit' product. Kits MUST be returned in full.

If you are returning rolls of Damp Proofing / Waterproofing Membrane, they MUST be returned to us FULLY WRAPPED in the Woven Polypropylene Packaging in which they are supplied.

You may arrange for the goods to be returned using your own courier and ensuring the items are adequately insured while in transit to us.

Alternatively, please contact us for a quote to arrange a 'Third Party Collection' where we will use our own couriers to collect the goods for return. We will only charge at cost and payment must be made in full to us prior to collection.

In the unlikely event your Goods are received damaged, the delivery MUST be signed as 'Damaged'. We should then be notified of the damages immediately so we can investigate further with our courier.

Should any Goods be missing from an order, please notify us within 48 hours of receiving delivery.

If you receive incorrect Goods, please contact us immediately and we will arrange a Third Party Collection at our own cost.

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