Delivery & Returns

Delivery charges depend on your order value, the total weight of your order, the delivery address and any product-specific delivery charges. The information below explains our standard rates, delivery areas and exceptions, including the additional charge for selected Newton products.

 

ORDERING, DESPATCH & DELIVERY TIMES

We aim to despatch orders placed before 2:00pm, Monday to Friday, on the same working day, provided the goods are in stock. Orders placed after 2:00pm are normally despatched on the following working day, subject to stock availability. Working days exclude weekends, bank holidays and any advertised closure periods.

Our usual courier service is a next-working-day service from despatch. This is an estimated service, not a guaranteed delivery date. Please allow for possible courier delays, particularly when ordering for a specific installation date. Deliveries to islands and remote locations may take longer.

Selected Newton branded products are despatched directly from the supplier and may take one additional working day to arrive. Please see the Newton Delivery Surcharge section below.

We can deliver to a home, business or site address. Please provide the complete delivery address and a contact telephone number so the courier can contact you about your delivery. If access is restricted or you have specific delivery requirements, please contact us before ordering.

If an item is out of stock, we will place it on backorder for delivery when available and keep you informed. If you do not wish to wait, please contact us to arrange a refund for the unavailable item.

SHIPPING AREAS - WHERE WE DELIVER TO

We deliver throughout mainland England, Scotland and Wales, including the Scottish Highlands. We also deliver to the Isle of Wight and the Scottish Islands, including Orkney, Shetland, the Isle of Skye and the Outer Hebrides, subject to the additional charges and product restrictions below.

For delivery to the Isle of Man, please contact us before placing your order so we can confirm whether delivery is available and provide a quotation.

We are currently unable to deliver to Northern Ireland, the Republic of Ireland or the Isles of Scilly. Deliveries to Northern Ireland remain suspended until further notice.

STANDARD MAINLAND UK DELIVERY CHARGES

For orders below £250 excluding VAT, standard mainland delivery is charged according to the total cart weight:

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Orders of £250 or more excluding VAT qualify for free standard mainland UK delivery. This threshold is equivalent to £300 including VAT at 20%.

NOTE: Free standard delivery does not remove product-specific charges. The Newton delivery surcharge and the renovating plaster and finish plaster charges remain payable where applicable, even when an order qualifies for free standard delivery.

ISLE OF WIGHT & SCOTTISH ISLAND DELIVERY CHARGES

The following delivery rates apply to the Isle of Wight and the Scottish Islands. These are the geographical delivery rates for these destinations; applicable product-specific charges are payable in addition.

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These destinations do not qualify for free delivery when the order reaches £250 excluding VAT.

EXCESS DELIVERY CHARGES FOR CERTAIN LONG ITEMS

Certain lower-value items measuring 1.6m or more in length incur an additional delivery charge of £6.50 + VAT (£7.80 including VAT) when the order value is below £250 excluding VAT. This charge is payable in addition to the applicable standard delivery charge.

This long-item excess charge does not apply when the order reaches £250 excluding VAT. Other product-specific charges, including the Newton delivery surcharge, may still apply.

RENOVATING PLASTER & FINISH PLASTER DELIVERY CHARGES

Orders containing Wykamol Renovation Plaster or Wykamol High Impact Finish Plaster incur an additional delivery charge of £5.00 + VAT (£6.00 including VAT) per bag. This applies regardless of the order value.

The additional plaster charge is capped at £50.00 + VAT (£60.00 including VAT) per order, reached at 10 bags. This is a cap on the plaster surcharge, not on the total delivery charge: any other applicable delivery charges remain payable.

These plaster products are available for delivery to mainland UK addresses only. The additional plaster delivery charge does not apply when you collect the goods or arrange your own transport. Please contact us in advance to agree the collection arrangements.

NEWTON DELIVERY SURCHARGES ON SELECTED PRODUCT

Some Newton branded products are supplied by direct delivery from Newton rather than from our East Kilbride warehouse. Orders containing one or more of these selected products incur a mandatory, one-off delivery surcharge of £50.00 + VAT (£60.00 including VAT). The affected products are identified by a Newton shipping surcharge notice on their product pages.

The £50.00 + VAT surcharge is added to our other applicable delivery charges. It does not replace the normal charge for an order below the free-delivery threshold, any applicable island delivery charge, or other delivery charges that apply to the products in your basket.

• The Newton surcharge is charged once per order, not once per item or per qualifying product.
  
  

• It applies regardless of the order value. Reaching £250 excluding VAT removes eligible standard mainland delivery charges, but does not remove the Newton surcharge.
  
  

• It still applies when the basket contains a mixture of qualifying Newton products and other products.
  
  

• These selected Newton products are delivery only and cannot be collected from East Kilbride.
  
  

• Please allow one additional working day for these products to arrive compared with our usual delivery service.
  
  

• The examples below show how the Newton surcharge combines with our standard delivery rates. They assume that no other product-specific delivery charges apply.

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COLLECTION FROM EAST KILBRIDE

Collection is available for eligible products held at our East Kilbride premises. Please contact us before travelling, particularly if travelling a long distance, to confirm availability and arrange collection. Selected Newton and Nuaire products supplied by direct delivery are excluded from this option and cannot be collected from East Kilbride.

 

RETURNS

If you wish to return unwanted goods, please email info@platinumchemicals.co.uk with your order details and the items you wish to return.

Returns accepted at our discretion, including business and trade returns, are subject to a 15% restocking charge on the value of the returned goods. This charge does not apply to eligible consumer cancellations described below or valid claims for faulty, damaged or incorrectly supplied goods.

Discretionary returns require our agreement and must be received within 14 days of delivery. Goods returned under these arrangements must be unused, unopened and in their original condition and packaging. Kits must be returned complete; individual components cannot be returned separately.

For eligible online or telephone purchases, consumers have 14 days after receiving the goods to notify us of cancellation, followed by a further 14 days to send them back. To cancel, email info@platinumchemicals.co.uk with your order details and a clear statement that you wish to cancel.

For these consumer cancellations, we refund within 14 days of receiving the goods or evidence of return, whichever is earlier, using the original payment method unless otherwise agreed. Where legally permitted, we may deduct a reduction in value caused by handling beyond what is necessary to inspect the goods.

 

 

ARRANGING & PACKAGING A RETURN

For unwanted goods, you must arrange and pay for your own return transport. Alternatively, contact us for a quotation for a third-party collection arranged through our couriers. We charge for this collection at cost, and payment is required before collection is booked. For consumer returns, return costs are payable by you only where this responsibility was disclosed before purchase.

In the case of a Third Party Collection arranged by ourselves, you must be present when the courier arrives, with the goods securely packaged and ready for collection. If the driver leaves without the goods because you are unavailable or the goods are not ready, the original collection charge remains payable. You must also pay the additional collection charge before we book another collection.

Please contact us before arranging transport so we can confirm the return details. Pack goods securely to protect them in transit and use a suitable carrier. We recommend tracking and adequate transit insurance.

When returning 2m-wide damp proofing or waterproofing membrane rolls, fully wrap each roll in its original woven polypropylene packaging, or equivalent protective wrapping if the original packaging is unavailable, to protect the membrane during handling and transit.

Our return address is: Platinum Chemicals, Unit 65, Colvilles Place, Kelvin Industrial Estate, East Kilbride, Glasgow, Lanarkshire, G75 0PZ.

 

 

DAMAGED, MISSING OR INCORRECT GOODS

Please inspect your delivery as soon as possible. If damage is visible when the goods arrive, ask the courier to record the damage and, where a signature is required, sign as “Damaged”. Contact us promptly with your order number, a description of the issue and, where possible, photographs of the goods and packaging. Retain the packaging while we investigate.

Please report missing items within 48 hours of delivery so we can investigate promptly with the courier. These reporting requests help us resolve problems quickly and do not remove a consumer’s statutory rights, including where damage becomes apparent after delivery.

If we have supplied incorrect goods, please contact us immediately. We will arrange collection at our cost and agree the appropriate remedy. For faulty or damaged goods, contact us before arranging return transport so we can investigate and agree the appropriate return arrangements. The unwanted-goods restocking charge does not apply to a valid statutory claim.

 

 

CONTACT US

For delivery enquiries, collection arrangements or help with a return, call 01355 222777 or email info@platinumchemicals.co.uk.