Delivery & Returns

 

IMPORTANT UPDATE FOR CUSTOMERS IN NORTHERN IRELAND

From 01/01/2021, we have temporarily suspended all deliveries to Northern Ireland until further notice while our team look into the necessary adjustments required to ensure our service complies with new Government Legislation.

We apologise for any inconvenience caused. 

ORDERING & DELIVERY SERVICE

During the COVID-19 Global Pandemic, we aim maintain our usual dispatch times (same day despatch on orders placed before 2:30pm), however, delivery times will be dependent on our couriers.

We are happy to deliver to a site address. Please provide a contact telephone number for the courier, this is purely for delivery purposes only.

If an item ordered is out of stock we will automatically place these items on backorder for delivery as soon as possible at a later date. Alternatively, we can refund you in full.

All orders will be despatched on a 'Next Day Delivery Service', however this is not a 'Guaranteed' Next Day Delivery.

We will continue to keep customers informed during this time.

For enquiries about deliveries to areas outside UK Mainland, please contact us for details on 01355 222777.

SHIPPING AREAS - WHERE WE DELIVER TO

We currently ship to anywhere in Mainland UK including England, Wales, Scotland (including Scottish Highlands).

We also ship to the Isle of Wight and the Scottish Islands (including Orkney, Shetland, Isle of Skye and Outer Hebrides). There will however be additional delivery costs to these areas.

Unfortunately, we are currently unable to deliver to Northern Ireland, Republic of Ireland, Isle of Scilly and Isle of Man.

SHIPPING COSTS TO ISLE OF WIGHT & SCOTTISH ISLANDS

As stated above, we can deliver to Isle of Man and Scottish Islands, however additional Carriage Charges will apply. These are shown below.

Isle of Wight

• Orders UNDER £75 ex VAT - £17.00 + VAT Delivery

• Orders of £75 ex VAT and OVER - £12.50 + VAT Delivery

Scottish Islands

• Orders UNDER £75 ex VAT - £29.50 + VAT Delivery

• Orders of £75 ex VAT and OVER - £25.00 + VAT Delivery

MINIMUM ORDER VALUE FOR FREE DELIVERY - MAINLAND UK ONLY

Free Delivery applies to all orders Over £75 ex VAT (Mainland UK Only). 

Orders below £75 ex VAT will incur a small carriage charge of £4.50 ex VAT.

Excess charges will be incurred where applicable.

'ALWAYS FREE DELIVERY' ITEMS - MAINLAND UK CUSTOMERS ONLY

Some items in our Online Store are marked as 'Always Free Delivery'.

This means that no matter how much or how little of this particular item is ordered, even if the order is under the £75 ex VAT Minimum Order Value, if this item is in your basket your order will always automatically qualify for FREE Delivery!

EXCESS DELIVERY CHARGE ITEMS

A very small number of our items require an Excess Delivery Charge if the order does not meet our £75 ex VAT Minimum Order Value.

Some items which are 1.6 metres in length or more, and are of a 'lower' value will incur an additional surcharge of £8.00 + VAT.

However, orders which include these items and are over the £75 ex VAT Minimum Order Value will still qualify for Free Delivery (Mainland UK Customers Only).

RETURNS & DAMAGES

If for any reason you wish to return your goods please contact us firstly on info@platinumchemicals.co.uk

Platinum Chemicals will only accept and refund the return of goods in their original condition and packaging within 14 days of delivery. We will not accept the return of goods / containers which have been opened or part-used.

We will NOT accept the part-returns of any 'Kit' product. Kits MUST be returned in full.

If you are returning rolls of Damp Proofing / Waterproofing Membrane, they MUST be returned to us FULLY WRAPPED in the Woven Polypropylene Packaging in which they are supplied.

You may arrange for the goods to be returned using your own courier and ensuring the items are adequately insured while in transit to us.

Alternatively, please contact us for a quote to arrange a 'Third Party Collection' where we will use our own couriers to collect the goods for return. We will only charge at cost and payment must be made in full to us prior to collection.

In the unlikely event your Goods are received damaged, the delivery MUST be signed as 'Damaged'. We should then be notified of the damages immediately so we can investigate further with our courier.

Should any Goods be missing from an order, please notify us within 48 hours of receiving delivery.

If you receive incorrect Goods, please contact us immediately and we will arrange a Third Party Collection at our own cost.

All returns will be subject to a 7.5% restocking fee.