Written by

Danny Neill

Summer Holiday Closure Notice: Important Information for Our Customers

As we reach the midpoint of another busy and successful year at Platinum Chemicals Ltd, we would like to extend our heartfelt thanks for your continued support and loyalty. We are overwhelmed by the trust you place in us, and it is our privilege to serve you.

In recognition of our team's hard work and dedication, we have decided to take a well-deserved summer break. This closure will allow our employees to recharge and return refreshed, ensuring that we continue to provide the highest level of service you have come to expect from us.


Summer Holiday Closure Dates

  • Closure Start: 1:30 pm on Friday, 12th July

  • Closure End: Sunday, 28th July

  • Resumption of Operations: Monday, 29th July

During this period, you will still be able to place orders through our website; however, please be aware that these orders will not be processed or shipped until we resume normal operations on 29th July.



Plan Ahead to Avoid Delays

To ensure that your business operations are not disrupted, we recommend placing any necessary orders well in advance of our closure date. Orders placed before 12th July will be processed and dispatched as usual, but we advise placing them as soon as possible to guarantee timely delivery.

For your convenience, we have compiled a list of Questions and Answers (Q & A's) to address any concerns you might have about our summer closure.



Q & A's

Can I still place orders before and during the closure?

Yes, you can place orders as normal before and during the holiday period. However, please note that any orders placed during this period will not be shipped until the week commencing 29th July. We will do our best to process any returns and refunds before 12th July.


What about returns and refunds?

Any orders placed during the holiday period will not be dispatched, and your refund will be processed as soon as possible after we return.


Will orders placed before 12th July still be shipped on time?

We will do our utmost to ensure that any orders placed before 12th July are shipped on time. However, we cannot guarantee this for everyone. Our best advice is to place your orders as soon as possible before 12th July.


What happens if my order is scheduled to arrive during the closure?

Once your order leaves our warehouse, it is with the external carrier for delivery, which is not impacted by our holiday closure. If we ship your order before the holiday period, it should arrive at its destination as normal.


Can I contact customer support during the holiday period?

While our physical office will be closed, we have designated our email address for any urgent matters. Please reach out to us at info@platinumchemicals.co.uk, and we will respond as soon as possible.


What if I need to modify or cancel an order placed during the holiday closure?

If you need to modify or cancel an order placed during the holiday closure, please contact us at info@platinumchemicals.co.uk. We will do our best to accommodate your request swiftly.


Are there any products that might be out of stock after the holiday period?

We anticipate high demand for certain products upon our return. While we strive to maintain adequate stock levels, we recommend placing your orders early to ensure availability.


How can I stay updated on my order status during the closure?

You will receive confirmation and despatch updates of your order via email. Additionally, you can log in to your account on our website to check the status of your order.


We appreciate your understanding and cooperation during this period. Our team is looking forward to returning recharged and ready to continue providing you with the best products and services. Thank you once again for your continued support.

Best regards,

The Team at Platinum Chemicals

For any further enquiries, please contact us at info@platinumchemicals.co.uk.

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