Posted On By Danny Neill

COVID-19 Update From Platinum Chemicals

COVID-19 Update From Platinum Chemicals

In recent months, there has been a rise of confirmed COVID-19 cases in the UK and around the world.

On the 16th of March, we announced to our customers that we were doing business as usual at Platinum Building Chemicals.

However, as of the 23rd of March we made some necessary changes. To safeguard customers and staff members, we need to keep contact to a minimum, therefore we are operating for ONLINE Business only.

Our front doors will be locked at all times, however we will continue to accept deliveries via the back shutter only. This will continue until further notice.

We will also continue review the situation on a day-to-day basis.

Customer Service

We are experiencing a significantly higher number of orders and phone calls at the moment so please bear with us if we cannot answer your call. Alternatively you can email us at info@platinumchemicals.co.uk

Info on Personal Protection Equipment (PPE) - PLEASE READ

**WE HAVE EITHER REMOVED OR LIMITED ALL IN-DEMAND PPE PRODUCTS FROM OUR WEBSITE AND ARE NOT FOR SALE IN BULK QUANTITIES**

These products include Disposable Gloves, Disposable and Re-usable Masks, Disposable Coveralls, Safety Spectacles, Goggles and Hand Cleaners such as Hand Wipes and Hand Soaps.

Instead, these products will be prioritised for supply or donation to our Frontline Healthcare Workers, such as Local NHS Staff and Health Carers.

We are actively trying replenish stocks as quickly as possible but lengthy delays are to be expected. We apologise for any inconvenience caused by this.

Profiteering

At Platinum Chemicals, we want to reassure our customers that we WILL NOT in any way whatsoever aim to 'cash in' on in-demand products, such as the above mentioned PPE Products (Masks, Gloves, Coveralls etc.). It is in our best interest to keep our prices as fair as possible.

As already stated, we are continuously looking at replenishing stocks quickly, however we will absolutely not, under any circumstances, entertain anyone who we believe to be profiteering from this current situation.

Stock Levels

We do not expect Stock Levels to be affected on most of our Mainline Products, such as our range of Damp Proof Products, Waterproofing Products, Woodworm & Dry Rot Treatments.

We have now replenished many of our range of Sealants, Adhesives & Expanding Foam products after the temporary closure of Soudal UK.

Despatch and Delivery Times

We aim maintain our usual dispatch times (same day despatch on orders placed before 2:30pm).

However, delivery times will be dependent on our couriers. All orders will be despatched on a Next Day Delivery Service, however this is not a 'Guaranteed' Next Day Delivery Service. We understand during this difficult time that many workplaces will be short-staffed and Courier Companies are no different, therefore please be understanding should there be any delays with your delivery.

We will continue to keep customers informed during this time.

Receiving Your Goods

In order to protect the safety of both consignees and delivery drivers, both our main Couriers will temporarily be adopting the NO CONTACT DELIVERY PRACTICE.

Consignees will not be required to personally sign the ePOD device or hard copy document, but will be required to provide their name verbally to the delivery driver whereby the driver will include this on the delivery record.

Should a customer refuse to verbally provide their name, the consignment will not be left with them but fall under the ‘refused goods’ process.

Stay Safe And Healthy

Platinum Chemicals are following guidelines from the World Health Organisation (WHO) and the National Health Service (NHS) to minimise the spread of this virus.

Our Team will continue to wash hands and sanitise regularly, particularly before and during the handling of any paperwork, parcels etc...

We will continue to monitor the situation closely and act quickly on the advice of the health authorities.

We appreciate your patience and support as a customer.

Best wishes, stay safe and healthy.

Danny Neill,
Operations Manager

Platinum Chemicals Ltd

*Updated 22nd April 2020.*

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